Specialized Concept Store in Stafford, England Open now

Reviews about Specialized Concept Store

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  2018-03-19, by Hashtag Cooldad
  I my wife purchased me a stumpjumper sworks for Xmas online from this store. It arrived without the pedals advertised and the stem had been over tightened which had cracked the paint around the bolts. It had a few other issues but they were the main ones. I spoke to them immediately and was informed they had decided not to send the pedals as they weren't good enough for the bike in their opinion?! They agreed to send them out quickly and also to replace the stem. 3 weeks went by and no pedals arrived....after numerous phone calls and plenty of stress due to the fake promises they said I could drive to the nearest store and collect a pair. I explained it was a 3hr round trip and all I was told was they would probably accept a £5 donation for the pedals. The pedals that I had already paid for!! After highlighting my displeasure and utter amazement they contacted me back and offered me some xt pedals as compensation. This was good and i gratefully accepted. I was promised they would arrive before Xmas. They didn't but they did arrive afterwards. When I opened the box I was surprised to find 2 left pedals and nothing for the right side?! I contacted them again and again had to argue for some time that I needed a right pedal to complete the set. Incompetence at it's finest. Eventually I recieved the other pedal but no stem. Approx 3 months later I have received a phone call from some one called Greg I believe. Who explained to me that I need to send the extra left hand pedal back, quite reasonable in fairness. However he then explains that it will be at my expense and when questioned on the replacement stem isn't interested as they can't get another one apparently. Again after a heated discussion he agrees to send me a replacement. I'm not convinced it will be of the same quality. He then tries to convince me to remove the stem and send it back as he will immediately send a stem out when they receive it....ummmm just like the pedals I guess! Unfortunately this is still on going as I still have the pedal and the stem but need to somehow bring it to a conclusion. Bottom line is in my experience this store is very very poor, they have proven to me that most if not all of them are incompetent and I would strongly recommend never use this store.
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  2018-03-05, by Matthew Higgins
  I have been in to the store a number of times, and has become my go to place for any servicing needs. Most recently I over pumped my brakes - Sram Guide's (without brake pads in) causing the piston to pop out and lose fluid. This was at 3pm on Saturday before Easter, and I was due to head off to ride at 8am Monday morning. Faced with the possibility of having no rear brake, I rushed down to the shop and spoke to the staff about my predicament. They managed to find 10 mins to do a quick bleed on the rear brake. The bike was back with me in 15 minutes, brake firm and responsive, and having ridden all Monday - I am extremely thankful of the help and the quick turnaround! Great service once again.